Customer Service Co Ordinator / Office Manager | Metroll Lismore
Keep the branch running. Support our customers. Be part of the team.
Metroll Lismore is looking for an organised and customer-focused Customer Service Coordinator / Office Manager to join our team.
This is a varied role that sits at the heart of our branch. You'll be the first point of contact for customers, coordinate sales and orders, support the team with administration and help keep the day-to-day office operations running smoothly.
Metroll is a well-established Australian-owned business, manufacturing and distributing quality steel building products and accessories to the residential, commercial and rural construction industries.
About The Role
You'll work closely with customers, sales, production, transport and the wider branch team to make sure orders are processed accurately and customers receive great service.
Your day will include a mix of customer service, administration, sales support and office coordination.
Key Responsibilities
Respond to customer enquiries by phone, email and in person
Process customer orders and ensure information is accurate
Prepare quotes, invoices and sales documentation




Coordinate customer orders with production and transport teams
Provide updates to customers on order status and delivery timeframes
Build strong relationships with customers and suppliers
Assist the sales team with administration and customer follow-up
Maintain accurate customer records, spreadsheets and filing systems
Handle general office administration and branch support
Assist with accounts, receipting, banking and debtor follow-up where required
Coordinate office supplies and general branch requirements
Help ensure the office operates efficiently and professionally
About You
You'll be someone who enjoys dealing with people, staying organised and getting things done.
We're looking for:
Previous experience in customer service, administration, sales support or office coordination
Excellent communication and customer service skills
Robust attention to detail and organisational skills
The ability to manage multiple tasks and priorities
Confidence using Microsoft Office, particularly Outlook, Word and Excel
Good computer and administration skills
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📌 Customer Service Co Ordinator / Office Manager (North Lismore)
🏢 KG Talent
📍 North Lismore