Join an Award-Winning Customer Support Team
Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre *****, ****, and **** and ****). This is your chance to contribute to a high-performing, customer-focused environment.
The Opportunity
Woolworths Group is one of Australia's most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.
Whether you're new to the industry or bring years of experience, this is a great opportunity to join a dynamic team where your contribution is valued and your growth supported.
About the Role
As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.
Key responsibilities include:
Managing inbound customer calls, email and chat
Providing accurate information and solutions
Navigating multiple systems with efficiency
Using initiative and problem-solving to meet customer needs
Operating Hours:




Shifts will be provided on a rotating roster between Monday to Sunday, between 4:00am and 10:30 PM
Location:
Onsite at Mascot then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking
Employment type:
Casual role
Training:
up to 6 weeks of comprehensive onsite training provided
Why Join Us?
Be part of an award-winning, supportive team culture
Work for one of Australia's leading employers
Learn from industry leaders
Access professional development opportunities within the wider business
What You'll Need
At least 6 months of contact centre experience, or 12+ months in customer service or retail
Strong communication skills – verbal and written
Confidence using multiple systems and managing time effectively
A proactive, customer-first attitude
Work-from-Home Flexibility
After your initial 12-week training period onsite in Mascot, you may be eligible to transition into a hybrid work model.
To work from home, you'll need:
Minimum internet speed of ******* Mbps
A dedicated desk and ergonomic chair
A quiet, private workspace
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