Job Description
As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.
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You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.
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If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent prospect to apply your expertise and further develop your career in a growing automotive brand.
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The Opportunity
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As a Warranty Specialist, you will play a key role in supporting the business by ensuring warranty repairs and claims comply with company policies, procedures, and technical requirements.
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You will manage warranty matters end-to-end — from claim review and prior work approvals through to investigation and resolution — ensuring accuracy, compliance, and timely outcomes for both dealers and customers.
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If you have experience in warranty, service, parts, or technical roles at a dealership or OEM level, this is an excellent opportunity to apply your expertise and further develop your career in a growing automotive brand.
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Key Responsibilities
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Warranty Claim Management
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Review and adjudicate dealer-submitted warranty claims to ensure compliance with warranty policies and procedures.
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Return claims to dealers where corrections or additional information are required.
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Perform daily manual claim adjudication to maintain claim quality and compliance.
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Ensure accurate and consistent claim decision-making aligned to policy guidelines.
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Dealer Support & Guidance
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Provide clear guidance to dealers on warranty policies, procedures, and claim requirements.
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Support dealers with warranty and system-related enquiries via phone and written communication.
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Manage day-to-day dealer correspondence relating to claims and prior work approvals.
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Prior Work Approvals (PWA)
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Assess and adjudicate PWAs submitted by nominated dealer groups, including diagnosis and repair hour requests.
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Ensure PWAs align with policy, technical standards, and cost controls.
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Investigation & Compliance
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Investigate dealer enquiries relating to claim variations or denials, providing written responses and maintaining detailed history records.
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Coordinate the return of replaced components for technical inspection and analysis where required.
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Liaise with technical and regional service teams to support dealer compliance with warranty processes.
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About You
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You are detail-oriented, fair, and confident in applying policy consistently while maintaining positive dealer relationships. You bring:
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Minimum 2 years' experience in warranty, service, parts, or technical roles (OEM or dealership).
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Technical knowledge or mechanical understanding (highly regarded).
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Strong organisational and workload management skills.
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Excellent written communication skills, especially for professional email responses.
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Solid working knowledge of Microsoft Office, particularly Excel and Word.
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A proactive, solutions-focused mindset.
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Why Join Us
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Be part of a fast-growing automotive brand with strong future plans.
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Gain exposure to OEM-level warranty operations.
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Work in a supportive, collaborative aftersales team.
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Real opportunities for growth opportunities and development.
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📌 Warranty Specialist (New South Wales)
🏢 Chery
📍 New South Wales