About the Role
This
permanent, full-time
role is the primary point of contact for customers visiting Rylock and suits someone confident engaging with a wide range of clients. You will respond to incoming leads and provide personalised solutions for residential projects, from simple renovations to dream homes, supporting clients throughout their sales journey. Working closely with the Sales Manager, you will help ensure the
Coburg North showroom
operates smoothly. You must be highly organised, able to follow instructions and willing to use your initiative to improve processes. This in office role requires attendance
five days a week, including Saturdays
.
Key Responsibilities will include:
Showroom assistance, product presentation and demonstration to incoming Customers
Answer incoming calls and emails in a timely manner and assist clients with their queries
Effectively create quotes and present to prospective customers
Maintain adequate systems/records to enable efficient follow-up of all quotes
Sales order recording, reporting, and process administration
Achieve a Sales Budget and work towards KPI's
Supporting Authorised Rylockcare Installers including processing all quotes/sale for these accounts
Completing Weekly Sales Reporting and Regular Communication with the Sales Manager
Attendance at Regular Meetings and providing Constructive Input and Ideas
Performance Reporting, Communication and Feedback
Assisting the Sale Consultants in their duties from time to time, as instructed by the Sales Manager
Saturday work is required for this role
Showroom maintenance,
ordering office supplies, refill marketing collateral as required etc
All further Office Administrative Duties as delegated by the Sales Manager from time to time
The Ideal Candidate
You should be a
technically minded
, motivated and positive individual. You will be a team player who can adapt to your environment. You'll have excellent administration skills,
be a "people person"
who isn't afraid to pick up the phone, approach customers and go the extra mile to provide great customer service. You want to work for a company that values their employees and rewards them for the efforts they put in. You want room for career progression and a friendly, supportive work workplace.
Skills and Experience required:
Strong Administration skills with a high level of attention to detail
Highly organised with great people skills
Not afraid to answer calls, approach customers and go the extra mile to get the job done
Possess excellent technical aptitude
Able to make decisions from an objective perspective
Be a dependable individual and a team player, able to follow instructions
Proficient with MS Office Suite, especially Word, Excel and Outlook
Minimum 2 years' experience in a similar role is preferred
This is a long term position for someone who is committed to a future within Rylock. The successful candidate will be offered
excellent career development
along with progression opportunities once results are proven. A
Salary Package of $94K (Inc. Super) plus commission
is on offer.
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