Job Description
Torrens University Australia is seeking an experienced Student Complaints Officer to support the Student Complaints Manager in handling a high-volume caseload of complaints and appeals, including matters related to academic integrity and generative AI. You will investigate, test evidence, draft summaries and recommendations, and communicate outcomes clearly to students and staff.
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The role requires solid written English, meticulous recordkeeping, and the ability to work with multiple campus
📌 Student Complaints & Appeals Advisor (Hybrid) (New South Wales)
🏢 Strayer University
📍 New South Wales
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