Job Description
As financial assistance scheme contact centre officer, you will help victims of crime access financial assistance with care and respect.
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Key responsibilities
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You will answer phone and online enquiries, give explicit information and support people through a simple process.
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provide clear advice about the financial assistance scheme.
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respond to phone and written enquiries with a sensitive and confidential approach.
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support culturally safe, trauma-informed services that put victims first.
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What you need
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A qualification or experience in community services, social work, criminology, psychology, victim services or family violence is desirable.
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Experience supporting people affected by trauma is highly valued.
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📌 Contact Centre Officer (Victoria)
🏢 Department Of Justice And Community Safety
📍 Victoria
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