At Resilient Life Care, we believe quality support starts with genuine relationships. We've built our services around consistency, trust, and treating every participant with dignity, respect, and genuine care.
Our name reflects a value we see every day: resilience. We see it in participants working towards their goals, in families supporting one another, in carers, and in communities coming together. That resilience inspires us to provide reliable, compassionate support that helps people live life on their own terms.
About us
At Resilient Life Care, we believe quality support starts with genuine relationships. We've built our services around consistency, trust, and treating every participant with dignity, respect, and genuine care.
Our name reflects a value we see every day: resilience. We see it in participants working towards their goals, in families supporting one another, in carers, and in communities coming together. That resilience inspires us to provide reliable, compassionate support that helps people live life on their own terms.
About the role
We've taken over a brand-new 9-apartment building in Chadstone, a purpose-built SIL/SDA building with a 24/7 concierge-style model of support. We're now looking for a hands‐on House Manager to lead it from the ground up.
You'll be on‐site throughout the week, working support shifts alongside your team, getting to know every resident personally, and making sure the building runs like clockwork around the clock. You'll build and roster a brand‐new concierge team, set the standard for documentation and reporting, manage incidents with a level head, and personally welcome new residents as they move into their new home, all while reporting into our Operations Manager, with the full backing of our Director.
If you've ever wanted to build a service from day one and put your own stamp on it, this is that opportunity.
What you'll be doing




Rolling up your sleeves and providing hands‐on support alongside your team, this is a genuinely hands‐on leadership role
Building and managing a 24/7 roster, so the concierge model runs smoothly day and night
Leading a brand‐new concierge/support team
Keeping documentation, shift notes, charts and forms to a high, consistent standard
Identifying and reporting incidents and near misses promptly and thoroughly
Personally leading new participants through move‐in walkthroughs and settling them into their new home
Keeping on top of building and apartment maintenance records, and coordinating repairs and contractors
Reporting regularly to the Operations Manager and working closely with the Director as the house grows
About you
Experience leading a team in disability support, SIL/SDA, or a similar 24/7 supported accommodation setting
Comfortable working shifts and providing hands‐on support, not just managing from the sidelines
Runs a tight ship on documentation, incident reporting and compliance
Confident building and juggling a 24/7 roster
Warm, organised and calm under pressure, the kind of person residents and families trust immediately
Current NDIS Worker Screening Check (or willing to obtain), First Aid/CPR, and a valid driver's licence
Previous experience opening a current supported accommodation service, or using Visual Care or a similar care management platform, is a bonus but not essential.
Why join Resilient Life Care
Be the founding leader of a brand‐new home, genuinely build it your way
Family-run business where you're a name, not a number
Real support from an Operations Manager and Director who are invested in this project succeeding
The chance to make a lasting difference in the lives of the residents who'll soon call this hom
Free, unlimited and completely confidential access to councellors through our Employment Assistance Program
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📌 Ndis House Leader (Melbourne)
🏢 Resilient Life Care
📍 Melbourne