MNSW - Service Delivery Manager, Planning and Coordination
Department: N/A
Department/Agency: Multicultural NSW
Location: Parramatta, NSW, AU, ****
Service Delivery Manager, Planning and Coordination
Employment type – Ongoing full-time, 35 hours per week
Salary – $133,348 pa - $146,945 pa plus employers' contribution to superannuation and annual leave loading
Your role
Drive the planning and coordination of a dynamic language services workforce, ensuring high-quality interpreting and translation services are delivered across NSW. Combining operational leadership, workforce optimisation and stakeholder engagement, you will drive service performance, support team capability and help improve access to essential services for diverse communities.
What you'll do
Manage workforce planning and resource allocation across interpreting, translation and priority service channels.
Monitor service demand, capacity, utilisation and performance to support effective operational decision-making.
Coordinate court coverage, priority-site requirements and other critical service delivery commitments.
Lead, coach and develop Team Leaders and staff to build capability and maintain high service standards.
Resolve operational issues, service escalations and competing priorities in a fast-paced environment.
Build strong relationships with government clients and stakeholders to support quality service delivery.
Identify opportunities to improve processes, resource utilisation and service outcomes.
Foster a collaborative, accountable and continuous improvement culture.
What we're looking for




An experienced operational leader with a passion for service excellence, workforce optimisation and people leadership.
Demonstrated experience in service delivery, workforce planning, resource allocation or operational coordination.
Strong leadership skills, with experience coaching, mentoring and developing teams to achieve high performance.
Ability to manage competing priorities and deliver results in a complex, high-volume or time-critical environment.
Experience using operational and performance data to inform decisions and improve service outcomes.
Excellent communication, stakeholder engagement and relationship management skills.
Strong problem-solving and decision-making capabilities, with the ability to manage operational risks and escalations.
Experience providing advice and recommendations to senior leaders and managing issues proactively.
Qualifications in management, operations, service delivery or a related discipline, and/or equivalent experience, are desirable.
Knowledge of language services, multicultural service delivery or government service environments will be highly regarded.
We focus on hiring people who share our commitment and goals of inclusion, collaboration,



adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
At Multicultural NSW you'll be helping connect and unite people to develop resilient and welcoming communities. You'll be supporting NSW to be the most successful multicultural society in the world.
Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.
Applications close Thursday, 1 October **** at 11:59pm AEST.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire outstanding people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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📌 Mnsw - Service Delivery Manager, Planning And Coordination (Sydney)
🏢 Nsw Department Of Communities And Justice
📍 Sydney