Job Description
The Opportunity
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We are seeking a motivated and customer focused Field Service Technician to join our team, servicing the Mackay (QLD) area on a Full-Time, permanent basis.
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In this role, you will be the hero behind the scenes, supporting our sales operations by responding to and repairing breakdowns of beverage equipment installed at customer sites. You'll work across a broad range of equipment, including Glass Door Merchandisers, Air Curtain Coolers, fountain dispensing equipment, vending machines, frozen beverage units, and coffee machines.
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Ready to Trade FIFO for Family Time?
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Still love being on the tools but over missing birthdays, weekends, and family milestones? This is your chance to keep doing hands-on, technical work without the FIFO lifestyle. Join a role where you'll solve problems, work directly with customers, and be home at the end of the day.
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Whether you're ready for more balance, greater stability, or you're a seasoned technician looking to stay in the industry without the long stretches away from home, we'd love to hear from you.
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You've spent years building your skills. Now put them to work in a role that lets you enjoy life outside of work too!
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What's in it for you:
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Take-home company vehicle + fuel card
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Monday to Friday role
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7:55 am start onsite, finishing at 4:00pm in line with the EA
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Boost your earning potential with overtime and additional on-call/call-out allowances, with on-call duties shared across the team on a rotating roster every third week.
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This is a hands-on role ideal for a trade-qualified Electrician or Refrigeration Technician who enjoys working independently in the field. Experience with coffee machines or within a coffee service environment is highly regarded, though not essential.
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Key Responsibilities
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Safety First - Uphold a strong safety culture, follow all OHS requirements, and proactively identify risks
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Customer Service - Deliver a great customer experience with professional, timely, and reliable service
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First-Time Fixes - Diagnose and repair equipment efficiently, aiming to resolve issues on the first visit
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Quality Service - Perform repairs and preventative maintenance to ensure optimal equipment performance
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Efficiency - Maximise time in the field, use parts effectively, and maintain accurate vehicle inventory
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Processes & Systems - Follow standard procedures and utilise IT tools to manage service calls and reporting
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Teamwork - Collaborate with your team and contribute to continuous improvement initiatives
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Skill Development - Continuously build your technical capability through training and hands-on experience
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About You
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Trade qualified in Electrical or Refrigeration (will consider restricted licenses).
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Confident communicator,



able to engage effectively with stakeholders at all levels
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Skilled at building and maintaining strong relationships with internal and external customers
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Robust troubleshooting and fault-finding skills with a solutions-focused approach
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Highly organised with excellent time management and the ability to work autonomously
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Proactive mindset with a focus on continuous improvement
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Comfortable using mobile/field service technology and IT systems
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Full, valid driver's licence (required for field-based work)
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Background in coffee service or coffee machine maintenancehighly regarded.
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What We Offer
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Work with one of the world's most recognisable brands.
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Grow your career through world-class learning, development and progression opportunities across a global business.
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Enjoy a generous monthly product allowance and access to discounted staff purchasing on a wide range of CCEP products.
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Access 700+ exclusive discounts across groceries, fitness, leisure, travel and retail through our Cheers Rewards & Recognition platform.
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Take part in our Employee Share Purchase Plan and share in CCEP's success.
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Access wellbeing support for you and your family, including free and confidential counselling through our EAP.
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If you're a hands-on technician who takes pride in delivering great service and wants to work with industry-leading equipment, we want to hear from you.
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Applications close on Thursday the 15th of October, ****.
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#S-DNI

📌 Field Service Technician - Mackay, Qld (North Mackay)
🏢 Coca-cola European Partners
📍 North Mackay