Customer Service Officer - Afternoon Shift
Cadell Food Service is a family owned and operated food wholesaler and distributor of over 4,500 varieties of food products to restaurants, cafes, hotels, clubs, pubs, caterers, and more throughout Country Victoria and Melbourne. Successfully operating for three decades, we have built an incredible reputation for delivering the highest quality products and service to our loyal and ever-increasing client base.
Customer Service
Reporting to the Office Manager, this
afternoon shift role requires you to work from 4:00 PM – 12:00 AM, Sunday through Thursday.
The role is responsible for providing administrative support during the afternoon shift, including the management of the Nexus and Navigator systems. Key duties include, but are not limited to, managing stock shortages, processing invoices, preparing driver manifests and completing all related administration tasks.
T
he successful candidate will be required to work overtime when necessary and may occasionally be required to work on public holidays to meet operational and business requirements.
Key Responsibilities:
Respond to customer enquiries
Ensure knowledge of products and services is relevant and up to date
Handle and resolve customer complaints, escalating complex issues where required
Process orders and enter data/information into the computer system
Manage email box
Inform the customer service team of stock and delivery issues
Follow up on customer queries
Communicate with customers and the Purchasing department to resolve stock issues;
Download, process and manage Contract EDI Orders and resolve price discrepancies
Print customer pantry lists and support the sales team with add-ons and order information
Complete end-of-day close tasks: check sales order summary status, print invoices, driver manifests, organise truck run paperwork and complete KPI reports
Report weekly enquiries logged and complete other relevant reports
Make recommendations for improvement to management




Participate in training related to sales, company compliance and quality assurance
Train fellow colleagues on the Nexus and Navigator systems
Any other ad hoc administrative duties as directed
The successful candidates will have:
Proficiency in relevant computer applications with strong attention to detail
Excellent written communication skills
Knowledge of administration processes
Strong problem-solving skills and customer service orientation
Good organisational skills
Awareness of health and safety regulations
Team player, able to work unsupervised
Stress tolerance and sound judgement
Positive, friendly and professional disposition
Food knowledge and advantage
We offer:
Competitive Compensation
– Receive fair and industry-competitive wages.
Employee Discounts
– Enjoy exclusive staff discounts on products.
Career Growth Opportunities
– Access professional development programs and career advancement opportunities within a dynamic and supportive environment.
Inclusive Workplace Culture
– Be part of an organization that values diversity, fosters inclusion, and ensures all employees feel respected and valued.
On-Site Parking
– Convenient on-site parking is provided for employees.
Employee Assistance Program (EAP)
– Benefit from free and confidential counselling services available to employees and their families.
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a robust contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered, and we welcome applications from people of all ages, cultures, abilities, religious beliefs, national origin, sexual orientation, and gender identities.
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📌 Customer Service Officer - Afternoon Shift (Melbourne)
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