Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including Voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!
Sage Wollongong
is recruiting talented Full Time Front Office GSA's to join our Reception team. You will be responsible for guest registration, billing & reservations whilstensuring that every guest is welcomed and assisted throughout their stay.
About the Hotel:
Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Barand Five Islands Restaurant; we invite our guests to make the most of Wollongong.
About the Role
As aGuest Service Agent, you will be the friendly face that sets the tone for our guests' stay. Based at the Front Office, our GSA's are responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations.
Position Responsibilities:
Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
Administrate guest billing & reservations enquiries smoothly & accurately
Handle and resolve any guest concerns effectively in a professional manner
Accommodate the requests and needs of all guests,



make recommendations, upsell rooms and related services.
Answer all incoming calls promptly and pleasantly and provide appropriate assistance
Build strong positive cross departmental relationships and provide support as required
Skills & Experience
Previous experience in front desk operations is valued
Personality and passion for creating memorable experiences for our guests
Professional verbal and written communication skills and an eye for detail
Impeccable grooming and presentation
The flexibility to work a rotating roster, including public holidays and weekends
Skilled at collaborating within teams, as well as working independently
Barista experience is valued would be valued.
A valid visa with relevant working rights in Australia are a must.
A current First Aid Certificate and RSA Qualification
In return we offer:
Growth opportunities opportunities throughout the Vista Hospitality Group
Food & Beverage and accommodation discounts across the Vista Hospitality Group
An EAP program and steadfast commitment to creating a positive staff culture
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
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📌 Guest Service Agent (Wollongong)
🏢 Vista Hospitality Group
📍 Wollongong