Service Desk Lead: Drive Sla, Csat & Team Growth (Victoria)

Service Desk Lead: Drive Sla, Csat & Team Growth (Victoria)

20 Sep
|
Emerging IT
|
Victoria

20 Sep

Emerging IT

Victoria

Job Description
Emerging IT is seeking a Service Desk Team Leader to guide daily operations of the Service Desk, ensuring consistent, high-quality technical support that meets client expectations. You'll manage a team across L1–L3, foster collaboration, and drive continuous improvement.
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Reporting to the Technical Support Manager, you'll own SLAs, CSAT, and team performance, mentor staff, lead escalation processes, and analyse data to strengthen service delivery in a fast-paced setting.

📌 Service Desk Lead: Drive Sla, Csat & Team Growth (Victoria)
🏢 Emerging IT
📍 Victoria

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