Job Description
Point Care | Gladstone, Queensland | Full-time
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Point Care is seeking a Client Regional Coordinator based in Gladstone to coordinate safe, consistent and person-centred services for people with disability and children and young people in care. This is an operational coordination and team leadership role across NDIS and Child Safety services.
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Key Responsibilities
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Coordinate day-to-day service delivery, client intake, transitions and reviews, keeping individual goals, preferences, safety and wellbeing central.
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Support and guide support workers and youth workers through clear expectations, effective handovers and regular follow-up.
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Work with rostering teams to maintain suitable staffing, continuity of care and agreed support arrangements.
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Maintain accurate case notes, progress updates and incident documentation; follow up outstanding actions and elevate concerns promptly.
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Collaborate with Child Safety Officers, participants, families, guardians, support coordinators, allied health practitioners and other stakeholders, respecting consent and approved information‐sharing arrangements.
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Help teams implement individual support, safety and behaviour support plans within their roles and approved procedures.
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Monitor service quality, complaints, risks and feedback, and contribute to practical improvements.
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Coordinate appointments, transport and placement‐related arrangements with relevant teams.
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Promote culturally safe, trauma‐informed and rights‐based practice,



including meaningful participation by children, young people and people with disability.
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Applications close 28 September ****.
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We welcome applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability. Please let us know if you require an adjustment during recruitment.
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Requirements
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Relevant experience in disability services, child and family services, youth work, community services or a related coordination role.
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Ability to coordinate competing priorities, support frontline staff and follow through on actions.
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Understanding of person-centred support, child safeguarding, professional boundaries, confidentiality and trauma-informed practice.
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Solid written communication, objective incident reporting and accurate record-keeping skills.
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Ability to build respectful relationships with participants, young people, families and professional stakeholders.
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Confidence using digital case-management, rostering and reporting systems.
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Ability to work from Gladstone and meet the role's local service‐delivery needs.
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Relevant qualifications in community services, disability, youth work, social work, nursing or a related field are desirable.
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Appointment is subject to verification of work rights, references and the screening and clearances applicable to the role, including Blue Card and NDIS worker screening requirements where applicable.

📌 Client Regional Coordinator - Ndis & Child Safety (Gladstone Central)
🏢 Point Care
📍 Gladstone Central