Customer Service and Retail Store Associate
Tom's Confectionery Warehouse – Maribyrnong VIC
As a Customer Service and Retail Store Associate, you will be at the forefront of our business, interacting with customers and ensuring that their needs are met. You'll play a key role in creating a positive and memorable shopping experience. We all assist each other to fulfill all the roles needed to keep this company going. From answering calls, being on the tills, cleaning and stocking shelves to doing deliveries - we all work together to get the job done.
Key responsibilities
Greet and assist customers as they enter the store, providing a warm and welcoming atmosphere
Listen to and understand any customer inquiries and action any questions or queries, offer appropriate solutions or product recommendations
Process sales transactions accurately and efficiently using our point-of-sale system
Maintain and clean and organised store environment, including restocking shelves and merchandising products
Have a problem-solving mindset
Assist customers with fun activities like pick-and-mix choices, creating cotton candy etc.




Stay knowledgeable about our product offerings and promotions to provide accurate information to customers
Collaborate with team members to achieve sales targets and store goals
About you
15 years old or older .. we are looking for Juniors and Adults
A positive attitude and a passion for helping others
Have solid availability throughout the week
Flexibility to work evening, weekends and holidays as needed
Previous management skills and experience are a bonus
Competitive hourly wage
Opportunities for advancement and promotion
Employee discounts and access to confectionery
Training and development opportunities
About us
Tom's Confectionery Warehouse is a Queensland institution that has been operating since ****, and they pride themselves on providing an unparalleled shopping experience for their customers. We have a diverse range of all the best sweets and treats from all over the globe, and we have shops that are fun, lively and a great place to visit. Now open our mega store in Melbourne's Highpoint Shopping Centre.
#J-*****-Ljbffr

📌 Customer Service And Retail Store Associate (Melbourne)
🏢 Tom's Confectionery Warehouse
📍 Melbourne