Position Title: Medical Secretary - Gastroenterology
Position Overview:
We are seeking an experienced, professional, and highly organised Medical Secretary to join our well-established and highly regarded private gastroenterology practice located in Bellfield/Heidelberg.
Immediate start available for the right candidate.
This is a key role supporting the daily operations of a modern, specialist clinic dedicated to providing the highest standards of patient care.
The successful candidate will play a vital role in ensuring the smooth day-to-day functioning of the clinic. You'll be part of a collaborative and friendly team, working alongside one of Australia's most respected Gastroenterologists in a state-of-the-art, purpose-built modern private practice with onsite parking.
We are looking for someone dynamic, efficient, and organised, fast learner, with exceptional multi-tasking and communication skills. Experience with Genie software and a background in gastroenterology or nursing will be highly regarded but not essential.
Preferred attributes:
Previous experience in a gastroenterology setting
Strong IT and administrative skills
Confident, polished, good communication skills, professional and well presented.
Key Responsibilities:
Manage and process incoming referrals and liaise with referring physicians and healthcare providers.
Provide exceptional, timely and very pleasant customer service to patients in person, by phone, and via email and must avoid any conflict with any staff and must be very keen to learn.
Coordinate and schedule consultations, procedures, and theatre bookings




Liaise with private hospital administration and associated medical practices.
Perform a range of administrative duties, including reception, billing, scanning, and other tasks as required by the practice.
Maintain accurate and confidential medical records using electronic practice management software (Genie preferred).
Uphold the practice's professional standards and ensure all areas are kept clean, organised, and functional.
Collaborate with team members and provide coverage during periods of absence or increased workload.
Promptly report any concerns or issues to the Practice Manager or Principal Gastroenterologist.
Adhere to all privacy, confidentiality, and workplace health and safety regulations.
Must be able to take feedback well and be passionate to work as a very effective team member, be on time and reliable.
Previous experience as a medical secretary or receptionist in a specialist medical practice with a senior role.
Outstanding communication and interpersonal skills with a professional and compassionate demeanour and efficiency with patients, staff and doctors.




Strong organisational and time-management skills with the ability to prioritise in a dynamic environment and complete the required tasks and work.
Demonstrated ability to work independently and as part of a multidisciplinary team.
Highly motivated, reliable, professional and detail-oriented individual and high level of accuracy, very pleasant to work with, takes feedback well and is able to resolve any conflict and well-kept appearance.
High level of accuracy, attention to detail, and commitment to maintaining confidentiality and excellence patient care and aim to contribute the success of our practice and marketing and improving the business.
Proficiency and be very skilled in the use of medical practice software (Genie preferred) and Microsoft Office applications.
Strong work ethic, punctuality, and reliability.
Experience in gastroenterology or other specialist medical fields
Familiarity with specialist theatre bookings.
A supportive and skilled work environment with a solid focus on patient care and service excellence and a potential for a higher role and long-term association in a very established practice.
Flexible working hours to cover what the practice requires and and a collaborative team culture.
On-site free parking provided.
Opportunity for long-term engagement and professional development within a specialist practice that will provide you with multiple skills and will be supported by other staff members and training will be provided.
Flexible working hours to cover what the practice requires and and a collaborative team culture.
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📌 Medical Secretary (Melbourne)
🏢 Bellfield Consulting Rooms
📍 Melbourne