Job Description
JETSET Pilates Glen Iris brings the globally recognised JETSET Modern Pilates method from the USA to Melbourne's inner east. We deliver 50-minute, high-intensity, low-impact workouts on custom-built reformers, designed to maximise time under tension and build real strength and stability.
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Our method is structured, progressive, and results-focused, combining slow, controlled movement with seamless transitions to keep muscles working from start to finish. Set within a premium studio environment with DJ-curated playlists, JETSET offers a workout experience that is as effective as it is energising.
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This is not traditional reformer Pilates. This is a more intentional, strength-driven approach to training that challenges both body and mind.
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Role Overview
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The Sales and Community Manager at JETSET Pilates is responsible for driving studio growth through sales leadership, lead conversion, and community activation.
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This is a performance-based, revenue-generating role focused on building a full and engaged membership base. You will lead all aspects of the sales funnel from first touchpoint through to long-term retention, while also executing local marketing initiatives and partnerships that bring new clients into the studio.
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This is not a front desk role. It is a growth role for someone who thrives on hitting targets, building relationships, and creating momentum both inside and outside the studio.
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You will play a key role in positioning JETSET within the local community, ensuring the studio is not only a place people train, but a brand they feel connected to.
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Core Responsibilities
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Revenue and Sales Leadership
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Own and drive all membership sales and revenue targets
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Convert leads, recent clients, and class pack holders into active members
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Manage and optimise the full lead pipeline using AXLE CRM
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Conduct consistent follow-up across all inbound and outbound leads
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Identify and action opportunities to increase conversion rates and average revenue per client
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Confidently present pricing, promotions, and membership options
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Deliver a premium, consultative sales experience aligned with the JETSET brand
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Report on sales performance and pipeline activity
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Lead Generation and Community Activation
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Drive local area marketing and grassroots activations to generate new leads
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Build partnerships with local businesses, schools, and community groups
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Execute in-person outreach, including events, pop-ups, and brand activations
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Represent JETSET as a brand ambassador within the community
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Generate leads through face-to-face interactions and community presence
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Distribute offers, passes, and promotional materials strategically
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Plan and host community-based events that drive first-time visits
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Client Experience and Retention
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Deliver an elevated, boutique client experience at every interaction
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Build strong relationships with members to increase retention and lifetime value
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Create a high-energy, welcoming, and sales-focused studio environment
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Identify at‐risk members and proactively re‐engage them
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Turn first-time clients into long-term members through consistent touchpoints
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Marketing and Brand Growth
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Support content creation aligned with the JETSET brand
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Engage with leads and clients across social platforms
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Leverage social media to support lead generation and community building
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Collaborate on campaigns and promotions to drive studio growth
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Operations and Studio Standards
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Maintain high standards across front-of-house presentation and operations
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Ensure all client interactions reflect JETSET's premium positioning
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Support studio operations where required, while maintaining focus on sales priorities
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Lead, manage, and develop a team of Studio Leads, providing clear direction, coaching, and accountability to ensure consistent performance across sales, client experience, and daily operations
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Schedule Expectations
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Availability across mornings, evenings, and weekends as required
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Strong presence both in the studio and within the local community
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Take full ownership of sales performance and growth outcomes
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Adaptable, proactive, and results-driven mindset
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Unlimited JETSET Membership
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Use of company laptop
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📌 Sales And Community Manager (Victoria)
🏢 JETSET Pilates
📍 Victoria