Marketing & Customer Service Coordinator
You'll keep the lead bank full by building prospect lists, running outbound campaigns, following up every enquiry the same day, and handing warm conversations to the Aged Care and Dental salespeople. You'll run the marketing through social media, email campaigns, flyers and product sheets in Canva, and keeping the website current. You'll also look after customers by answering the phone, processing orders, sorting returns, and giving people straight answers on stock and delivery. When something goes wrong, you own it through to fixed. It's a phone role and an administrative role and a creative role.
Key responsibilities
Building prospect lists and running outbound campaigns
Following up every enquiry the same day
Handing warm conversations to Aged Care and Dental salespeople
Running social media, email campaigns, and creating flyers and product sheets in Canva
Keeping the website current
Answering the phone and processing orders
Sorting returns and giving customers straight answers on stock and delivery
Owning customer issues through to resolution
About you




Experience in marketing and customer service, or marketing where you also dealt with customers directly
Confident picking up the phone, including outbound
A strong writer — able to draft a campaign, a post and a customer reply with all three sounding right
Properly tech-savvy, so new systems don't slow you down
Organised enough to hold five threads and drop none of them
Able to use Zoho CRM, WooCommerce, Canva and Claude, or learn them fast
Experience in medical, dental or aged care supply is a bonus, not a requirement
About us
Gienic supplies clinical and facility products to aged care homes and dental practices across Australia. We're based in Epping. We win on service, not price — the stock is there, it ships same day, and if something's tight we tell the customer before it becomes a problem.
Real scope — you're building the marketing function, not inheriting one
A direct line to the Managing Director, so valuable ideas move quickɛ
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📌 Marketing & Customer Service Coordinator (Melbourne)
🏢 Gienic
📍 Melbourne