Job Description
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
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AB Tasty recently joined forces with VWO to create one of the most comprehensive and cutting-edge digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since ****, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
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Our culture is driven by strong values:
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We bring client satisfaction
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We are impactful
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We go above and beyond
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We live as one team, one dream
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We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
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Key Responsibilities:
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Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
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Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
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Drive measurable business outcomes, customer retention,



and account growth through shared success plans and value-driven engagement.
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Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
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Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
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Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
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Develop deep expertise across multiple products while staying informed on industry trends and best practices.
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Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
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Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.
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Required Skills & Experience:
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At least 6 years of experience in a client-facing Customer Success, SaaS, or digital optimization role.
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At least 3 years+ of experience servicing ANZ portfolio, and strong understanding of ANZ culture.
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Experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role is a plus.
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Willingness and ability to travel as needed to meet clients on-site, particularly across Australia.
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At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: /

📌 Customer Success Manager - Anz (New South Wales)
🏢 Wingify Software
📍 New South Wales