Full time fixed term opportunity to support the IT service helpdesk until February ****
Facilitate effective management of service requests in a diverse and supportive team- Hybrid working arrangements
Located in Frankston, Victoria
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.
We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.
More than 22,000 dedicated staff are focussed on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.
Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January ****.
The Team & Role
This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk. As a committed team member the Service Desk Officer will provide first level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPI's and SLA's. Where resolution of requests on first contact not possible,



the Service Desk Officer will escalates as appropriate.
Skills & Experience Required
Extensive knowledge and experience with Windows Operating Systems
Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
Excellent knowledge and experience of User Provisioning (MS Active Directory / MSExchange)
Experience working in an ITIL based service delivery environment
Ability to quickly diagnose hardware and software problems and formulate appropriate solutions.
Ability to assess hardware and software requirements and suggest appropriate solutions
Enthusiastic and positive approach with a solid customer focus
Advanced analytical and problem solving skills with the ability to quickly and efficiently diagnose/analyse technical issues
A "hands-on" approach – willing to participate in day to day tasks.
Excellent organisational skills and an ability to prioritise and manage workloads
Ability to work productively under minimal supervision
Proven customer service record, and exposure to the Help Desk/Service environment
Take advantage of low-cost onsite parking
Boost your take-home pay with generous salary packaging & novated leasing




Unlock exclusive discounts at top retailers and dining spots
Stay fit with access to premium gyms via Fitness Passport
Feel supported with our holistic Employee Assistance Program
Next Steps
For role specific information please contact Kesh Padmanaban on ******
The role ceases advertising on 21 September ****: Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to /
Additional Information
Bayside Health is an Equal Employment Chance Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.
*Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement ***********
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.
#J-*****-Ljbffr

📌 It Service Desk Officer (Melbourne)
🏢 Peninsula-Health
📍 Melbourne