Job Description
Are you an experienced Customer Service Office or Contact Centre professional interested in upcoming opportunities within the Queensland public sector?
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Your new role
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This role will suit you if enjoy working in busy, high-volume customer service environments, are confident communicating with a diverse range of customers.
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Managing and responding to inbound enquiries via phone, email, online and in person
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Processing a variety of applications, requests, transactions and general administration
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Qualify enquiries through questioning and providing accurate answers and information
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Accurately entering and maintaining customer information into systems
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Working collaboratively within a fast-paced setting
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About You
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Previous experience in a Customer Service, Contact Centre, Admissions or high-volume Administration role
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Strong administration skills.
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Strong verbal and written communication skills
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Excellent listening,



questioning and problem-solving abilities
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Strong data entry skills and the ability to navigate multiple computer systems
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Good time management and the ability to prioritise competing workloads
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A professional, positive and customer-focused approach
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Valid Driver's License
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Ability to successfully pass a Criminal History Check
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Previous experience in a similar role within Government, Travel, Retail, Insurance, Hospitality or other high-volume service environment would be highly regarded.
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What's in it for You?
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Initial 5-month contract, with potential extension
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$***** Per Hour + 12% Superannuation
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37.5 hours per week, Monday to Friday
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Multiple locations across Moreton Bay and Brisbane Southside available - Brisbane CBD preferred
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Weekly pay cycles
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No payroll deductions for our services
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📌 Customer Service Officer (Queensland)
🏢 Kingston Human Capital
📍 Queensland