Ready to turn complex recoveries into commercial wins? Step into a quick-paced environment where your sharp negotiation skills and commercial acumen directly impact the bottom line. Joining our close-knit, high-performing team means stepping into an inclusive, supportive culture where your strategic thinking is backed, your wins are celebrated, and your career momentum never stalls.
WHO IS LUMI?
We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since **** and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.
WORKING AT LUMI
We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' **** Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the **** Deloitte Technology Fast 50 Australia. We are also WeMoney's Small Business Lender of the Year – two years running.
We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.
OUR VALUES
Egos at the door: We own. We don't judge. We don't blame.



We are open. We are in this together.
See the customer: We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
Think lean: We make things simple. We are resourceful. We understand the problem. We think ahead.
Learn to grow: We are curious. We challenge. We try. We fail forward. We learn. We try again.
About the Role
THE ROLE
Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts
Contacting customers – via telephone, emails & SMS
Maintaining customer payment records
Skip tracing & utilising skip tools to locate customers
Liaising with our internal & external legal earn to manage the legal collections process
Liaising with our third-party field call service to proactively seek outcome on accounts
Complete ad hoc tasks as required
Qualifications
Solid experience in a similar role
Demonstrated initiative, drive, enthusiasm, and a team player
Excellent organisational and time management skills
High attention to detail
Ability to work well with other people and build good relationships
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons
#J-*****-Ljbffr

📌 Loss Recovery Collections Specialist (New South Wales)
🏢 Lumi
📍 New South Wales