As the Retail Manager at Friends Grocer, you will oversee day-to-day store operations, lead staff, maintain high customer service standards and support the overall performance of the business. You will ensure the store is efficiently managed and provides a high standard of customer service while driving sales performance and operational excellence.
Key responsibilities
Oversee the day-to-day operations of Friends Grocer, ensuring the store is efficiently managed and provides a high standard of customer service
Determine appropriate product ranges, product mix, stock levels and service standards based on customer needs and store requirements
Develop and implement purchasing strategies to maintain adequate stock levels, minimise wastage and ensure products are available to customers
Formulate and implement pricing, purchasing and promotional strategies in line with business objectives and market conditions
Coordinate and implement marketing, promotional and advertising activities to promote the store's products, services and special offers
Monitor sales performance and identify opportunities to improve revenue, customer satisfaction and overall store performance
Maintain accurate records of stock levels, sales, purchases, expenses and financial transactions
Monitor inventory and coordinate stock ordering, receiving, storage and replenishment to ensure efficient stock management
Prepare and manage store budgets, monitor expenditure and assist with achieving financial and operational targets
Recruit, select, train,



supervise and support retail staff to ensure employees understand their responsibilities and maintain expected service standards
About you
Bachelor's degree in Business Management or a related field
Minimum 1-2 years of relevant experience in retail management, grocery retail, store management or a related field
Demonstrated experience managing day-to-day retail store operations, preferably within a grocery or supermarket environment
Strong knowledge of stock management, purchasing, inventory control and merchandising
Strong leadership skills with the ability to recruit, train, supervise and motivate staff
Excellent customer service and communication skills, with the ability to handle customer enquiries and resolve issues professionally
Strong financial and business management skills, including budgeting, cost control and monitoring sales performance
Strong organisational and time-management skills, with the ability to manage multiple tasks and meet deadlines
Good analytical and problem-solving skills, with the ability to review sales, stock and financial information
Knowledge of WHS/OHS requirements and the ability to maintain a protected workplace for staff and customers
About us
FORAM SKY PTY LTD, trading as Friends Grocer, is a retail grocery business focused on providing customers with a convenient and reliable shopping experience. Operating in the grocery retail sector, the business is committed to maintaining efficient store operations, quality customer service and a well-presented retail environment.
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📌 Retail Manager (New South Wales)
🏢 Foram sky
📍 New South Wales