This is a senior reception role in a medical practice, responsible for overseeing daily operations, patient service, and billing and administration functions.
Daily Operations
Ensure reception areas are organised, clean, and operating efficiently
Coordinate daily reception workflows, including opening and closing procedures
Monitor appointment books and assist with GP and nurse scheduling
Ensure adequate reception staffing and assist with roster changes when required
Troubleshoot patient booking and administrative issues throughout the day
Maintain a high standard of customer service for patients and visitors
Assist with managing difficult patient interactions and complaints
Ensure patient confidentiality and privacy requirements are followed
Support reception staff with Medicare, billing, and patient account enquiries
Assist with Medicare billing and Assignment of Benefit (AOB) processes
Monitor outstanding accounts, WorkCover, DVA, TAC,



and third-party billing
Assist with daily banking, EFTPOS reconciliation, and balancing tills
Ensure referrals, recalls, reminders, and correspondence are processed promptly
Monitor incoming documents and allocate work through Best Practice/MBS Pro Document Sorter
About You
Previous experience working in a medical practice (essential)
Experience using Best Practice software and HotDoc (essential)
Previous experience in a senior or supervisory reception role, or demonstrated readiness to step into one (highly regarded)
Excellent communication and interpersonal skills
Robust organisational skills and the ability to manage competing priorities
A calm, professional approach to problem-solving and patient conflict
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📌 Senior Medical Receptionist (Melbourne)
🏢 Langwarrin health clinic
📍 Melbourne