Visitor Experience Officer - Farm & Grounds
Phillip Island Nature Park – Churchill VIC
Join the team at the picturesque
Churchill Island Heritage Farm
Availability to work weekends essential
About the Company
Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.
About the Role
As part of the Churchill Island Farm team, you'll help bring the island's rich farming heritage to life through a unique blend of hands‐on farm work and visitor engagement. From caring for animals and supporting daily farm operations to delivering interactive demonstrations and sharing authentic stories, you'll play an important role in creating memorable experiences for visitors. Set against stunning coastal landscapes, this is an chance to be part of a passionate, close‐knit team dedicated to connecting people with the history, heritage and working life of Churchill Island Farm.
About you
You take pride in creating memorable moments for visitors and love all things history, animals and being outdoors. You are hands‐on, approachable and a team player who is always willing to lend a hand where needed. An interest in farming and/or tourism is essential, but above all, you bring enthusiasm, reliability and a genuine love for engaging with the public in a truly unique and beautiful setting. Bonus points if you know your way around a farm, can shear a sheep,



crack a whip or milk a cow!
The Benefits
Casual role
offering the flexibility to work around your lifestyle
Inclusive, supportive and growth focused
workplace culture
Scale 1
hourly rate - $***** inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays and 25% casual loading
Position covered under Phillip Island Nature ParksEnterprise Agreement.
Access to our
Employee Assistance Program (EAP)
for you and your family.
Discounts
on entry fees in to our attractions, food, beverages, and retail purchases.
Stunning
coastal work location
, with one of Australia's leading conservation and sustainable ecotourism organisations.
For further details about the role, including key duties and responsibilities, please refer to the Position Description -
Visitor Experience - Farm and Grounds
Key Selection Criteria
Demonstrated experience delivering high-quality customer service and engaging visitor experiences, ideally within a tourism setting.
Ability to assist with delivering tours, demonstrations, events, and interactive activities.
Proven experience in providing clear and accurate service, information, and guidance to a diverse range of visitors, including non-English speaking visitors.
Experience in system use, point of sales and use of Microsoft Office (Word, Excel, Outlook)
Proven ability to follow directions, de-escalate and resolve conflict, multi-task and prioritise in a diverse environment
Practical experience or willingness to work with livestock and farm animals, including basic husbandry tasks and ensuring their welfare.
To commence your journey with us, the following is required:
Working with Children Check
First Aid Level II and CPR
Applications close on Sunday 4th October, ****
#J-*****-Ljbffr

📌 Visitor Experience Officer - Farm & Grounds (Victoria)
🏢 Phillip Island Nature Park
📍 Victoria