Job Description
Love creating unforgettable guest experiences? Bannisters Port Stephens is seeking casual Front Office Attendants (min. 20 hrs per week) who thrive on delivering warm welcomes, seamless check-ins, and exceptional service that makes every stay memorable.
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If you're passionate about hospitality, enjoy working in a vibrant coastal setting, and want to be part of a supportive, guest-focused team, we'd love to hear from you!
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About Bannisters Port Stephens
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Located on Soldiers Point peninsula, the latest addition to the Bannisters portfolio is an ode to the glamour days of luxury hotels from the sixties and seventies. We have a range of rooms designed for calm and relaxation with either treetop or ocean views. Close to neighbouring Nelson Bay, Bannisters Port Stephens is surrounded by water and a natural koala habitat making it the perfect location for a secluded getaway. You will be joining a strong, enthusiastic team who are striving to excel and position Bannisters Port Stephens as a flagship in the region.
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The role and key duties
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Deliver the perfect welcome and farewell by assisting guests with check-in and check-out;
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Finalise guest bills and process payments accurately;
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Handle pre-arrival calls and respond to guest queries via phone and email;
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Surprise and delight guests by anticipating their needs and personalising their stay;
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Build and maintain positive guest relationships to ensure repeat visits;
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Assist with reservations and liaise with other departments to ensure seamless service.
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Essential criteria required to be considered
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Prior experience as a receptionist, hotel front office attendant, or similar role (essential);
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Solid numerical and administrative skills with attention to detail;
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Excellent communication and interpersonal skills to engage with guests and team members;
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Ability to multitask and remain calm under pressure in a fast-paced environment;
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Experience with PMS and end-of-day reconciliation (preferred);
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Tech-savvy with confidence using booking systems and Microsoft Office Suite;
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A proactive, solutions-focused approach with a genuine passion for hospitality;
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Flexibility to work weekends, evenings, and public holidays as required.
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Salter Brothers
HospitalityBenefits
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Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
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Friends and family discounts;
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Access to Employee Assistance Program (EAP);
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Caring and progressive culture where all team members are celebrated & recognised regularly;
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Opportunities for career development and mobility across our 20+ Australian properties (and growing!).
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📌 Front Office Attendant (New South Wales)
🏢 Bannisters
📍 New South Wales