Service Advisor - Multi Franchise Dealership
Build Your Career with One of Australia's Fastest Growing Automotive Brands
Are you passionate about delivering exceptional customer service and building strong relationships with customers?
Chery Melbourne City is looking for an enthusiastic and customer-focused Service Advisor to join our growing Aftersales team.
Whether you have previous experience in the automotive industry or come from a strong customer service, hospitality, retail, or administration background, we are looking for someone with the right attitude, communication skills, and commitment to delivering an outstanding customer experience.
Why Join Chery Melbourne City?
Join one of Melbourne's newest and fastest-growing automotive dealerships
Ongoing training, mentoring, and support
Friendly and supportive team environment
Family-owned dealership group with strong values
Genuine career progression opportunities within the business
Work with one of Australia's fastest-growing automotive brands
The Opportunity
As a Service Advisor, you will be the key link between our customers and our Service Department.
You will play an important role in ensuring every customer receives a professional, efficient, and positive experience from the moment they book their vehicle in through to collection.
Key Responsibilities
Greet and assist customers when they arrive for their scheduled service or repair
Understand customer concerns and accurately communicate vehicle requirements to the workshop
Prepare service bookings, repair orders, and customer documentation




Provide customers with clear updates throughout the service process
Communicate recommended repairs and additional work in a professional and transparent manner
Liaise closely with Technicians, the Workshop Foreman, Parts Department, and Service Manager
Maintain accurate customer and vehicle records
Follow up outstanding work and ensure customers are kept informed
Deliver exceptional customer service and build strong, long-term customer relationships
Assist with maintaining high customer satisfaction and dealership service standards
About You
Previous Service Advisor or automotive experience is advantageous but not essential
Strong customer service and communication skills
Excellent organisational and time-management abilities
Ability to work in a rapid-paced environment
Professional presentation and a customer-focused attitude
Strong attention to detail
Ability to work effectively both independently and as part of a team
A positive attitude and willingness to learn
Current Victorian Driver's Licence
What Success Looks Like
You enjoy working with people, are highly organised, and take pride in providing exceptional customer service.
You can communicate clearly, manage multiple tasks at once, and remain calm and professional in a busy environment. Most importantly, you are someone who enjoys building relationships and ensuring every customer leaves with a positive experience.
If you're ready to take the next step in your career and join one of Melbourne's newest and most exciting automotive dealerships, we would love to hear from you.
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📌 Service Advisor - Multi Franchise Dealership (Melbourne)
🏢 Chery Melbourne City
📍 Melbourne