The Merchant Hotel Brisbane is seeking an experienced and enthusiastic
Front Office Supervisor / Team Leader
to join our team on a
permanent full time basis
.
This is a hands-on leadership role for someone who enjoys working with people, delivering exceptional guest service and supporting the smooth day-to-day operation of a busy hotel Front Office.
About the Role
Working closely with the Hotel Manager, you will help lead the Front Office team and ensure our guests receive a welcoming, professional and memorable experience from arrival through to departure.
You will be responsible for supervising the daily Front Office operation, supporting team members and leading by example while remaining hands‐on at the front desk.
Immediate Start available
Key Responsibilities
Supervise and support the Front Office team during daily operations
Provide a warm, professional and welcoming experience for all guests
Manage guest check-ins, check-outs and enquiries
Assist with reservations, room allocations and guest requests
Handle guest feedback and resolve issues professionally and promptly
Ensure Front Office procedures and hotel standards are consistently followed
Assist with training, coaching and onboarding of Front Office team members
Monitor daily arrivals, departures, VIPs and special requests
Liaise closely with Housekeeping and other departments to ensure smooth hotel operations
Assist with cash handling, reconciliations and daily reporting
Support the Hotel Manager with Front Office administration and operational requirements
Lead by example and maintain a positive,



professional team environment
Ensure a high standard of presentation and customer service is maintained at all times
About You
We are looking for someone who:
Has previous experience in a
Front Office Supervisor, Team Leader or senior Guest Services role
Has strong hotel or hospitality experience
Is confident supervising and supporting a team
Has excellent communication and customer service skills
Is organised, reliable and able to prioritise in a busy environment
Is confident handling guest concerns and resolving problems
Has strong attention to detail and good administrative skills
Is comfortable working independently and making decisions when required
Leads by example and enjoys being hands‐on
Has a positive attitude and genuine passion for hospitality
Is flexible to work a rotating roster, including weekends and public holidays as required
Why Join The Merchant Hotel?
This is an excellent opportunity to join a growing hotel team where you will have the opportunity to
make a real impact on the guest experience and contribute to the success of the Front Office operation
.
You will work alongside an experienced management team and have the opportunity to develop your leadership and hotel operations skills.
What we offer:
Permanent full-time employment
Supportive management team
Hands‐on leadership role with variety
Opportunity to develop your hospitality career
Positive and professional working environment
Competitive remuneration in line with experience and the applicable award
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