Job Description
Perks and perks n
n
Free café quality coffee, monthly free lunches and a great social scene
n
Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
n
Many opportunities to earn more in the role with shift allowance available too!
n
Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
n
Free onsite parking
n
Anytime Fitness on ground level
n
Lots of free healthy snacks and fresh fruit
n
About the role n
Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:
n
n
Are supported in the latest technology for mobile and unified communications
n
Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
n
Ensure that our customers are always kept connected
n
Work closely with Telstra and other major tech vendors
n




Maximise their time connected with basic troubleshooting
n
Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
n
n
This role includes a variety of other responsibilities such as:
n
n
Perform administrative duties and provide support to all departments
n
Maintain effective communication channels with all departments
n
Maintain relevant, accurate and accessible records of all activities
n
n
imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.
About you Attributes & competencies that we are looking for: n
n
Excellent communication and interpersonal skills
n
Problem solving and analytical skills with the ability to work through issues
n
A 'can do' attitude
n
n
#J-*****-Ljbffr

📌 Customer Service Specialist (New South Wales)
🏢 imei
📍 New South Wales