XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Detailed Job Description:
1. Strong experience supporting andadministering Workato-based integration platforms in enterprise environments.
2. Lead production support forWorkato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventingplatforms, ensuring high availability and business continuity.
Actas the primary client-facing support lead, providing regular servicereviews, incident communications, and operational status updates.
Ownand manage incident, problem, and change management processes, ensuringtimely resolution of production issues and minimizing business impact.
Ensureall support activities adhere to defined SLAs, OLAs, and KPIs,maintaining agreed service levels and customer satisfaction targets.
Leadand mentor an offshore support team, providing technical guidance,workload management, escalation support, and performance oversight.
Coordinatewith client stakeholders, business teams, vendors, and development teamsto resolve complex integration and data flow issues.
Monitor,troubleshoot, and optimize integration workflows, MFT processes,event-driven architectures,



and cloud-based components across thesupport landscape.
Manageproduction deployments, release validations, and post-implementation supportactivities while ensuring minimal disruption to business operations.
Ensureplatform security, data integrity, compliance, and governance standardsare maintained across Workato, GoAnywhere MFT, AWS services, and relatedintegration components.
Implementand maintain monitoring, alerting, and observability capabilities toproactively identify and address operational issues.
Conductroot cause analysis (RCA) for major incidents and drive preventiveactions to reduce recurring issues and improve platform stability.
Maintainoperational runbooks, support procedures, knowledge repositories, anddisaster recovery documentation.
Collaboratewith architecture and engineering teams to recommend platformimprovements, automation opportunities, and operational best practices.
Supportaudits, compliance reviews, security assessments, and governanceactivities related to integration services.
Experienceworking with cloud technologies, including AWS services, event-drivenarchitectures, APIs, integrations, and managed file transfer solutions.
Familiaritywith ITIL processes, service management tools (ServiceNow/Jira),monitoring tools, and enterprise support frameworks.
Abilityto manage multiple priorities in a fast-paced production supportenvironment while maintaining a solid customer-focus and ownershipmindset.
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📌 Production Support With Workato (New South Wales)
🏢 XPT Software
📍 New South Wales