Job Description
Job Type: Permanent position | Full time position
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Job Description
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About SK tes This is your chance to be part of a well-established global leader in providing IT Lifecycle solutions. SK tes is an end-to-end partner for the commissioning, deployment and retirement of technology assets - a world-class choice for all the major technology brands as a sustainability partner. Role Overview
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Title: ICT Support Technician
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Company Trading Name: TES-AMM AUSTRALIA PTY LTD
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Location: 1 Marple Avenue, Villawood NSW ****
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Employment Type: Permanent Full time
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Salary Range: $78,000 – $85,000 per annum
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Working Hours: 38 hours per week (76 hours per fortnight)
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Industry Background: IT, Technology, Manufacturing or Recycling
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About the Role
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This role is responsible for deploying, maintaining and optimizing our localized computer infrastructure and network systems to ensure seamless business continuity. It involves serving as a key point of technical contact, diagnosing and resolving complex hardware and software challenges and driving proactive troubleshooting.
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The ICT Support Technician is pivotal in cross-collaboration with internal departments, external vendors and end-users to maintain high operational efficiency. This hands-on role has responsibility across local site infrastructure and requires close coordination with broader regional IT operations to align technical standards and support systems.
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Job Responsibilities
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Installing, configuring, testing,



troubleshooting and repairing computer hardware, peripherals and related equipment.
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Utilising imaging and deployment tools such as MDT, SCCM, Ghost, Acronis, Windows Deployment Services, PowerShell and macOS deployment utilities to prepare and configure devices.
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Ensuring devices were ready for deployment by installing operating systems, applications, drivers and updates.
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Performing secure data backup, restore, migration and decommissioning activities using tools such as Veeam, Acronis, Carbonite, DBAN, Blancco and KillDisk.
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Setting up end-user workstations including monitors, docking stations, keyboards, mice, printers and network connectivity.
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Disconnecting and reconnecting PC-based IT equipment during relocations and upgrades.
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Providing technical assistance and troubleshooting support to end users for hardware and software issues using tools such as TeamViewer, AnyDesk, Remote Desktop, VNC and diagnostic utilities.
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Logging, tracking, and resolving incidents and service requests using ServiceNow, Jira Service Management and other ITSM platforms, including CMDB updates.
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Performing network connectivity testing using tools such as Fluke Network Tester, CableIQ, and Wireshark.
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Maintaining accurate documentation and asset records using Microsoft Excel, Word, SharePoint, Confluence, Lansweeper and Spiceworks.
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Ensuring compliance with environmental, health and safety guidelines while using appropriate safety and ergonomic equipment.
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Skills and Qualifications
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Minimum 2-3+ years of relevant experience.
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Minimum Diploma or
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Higher level Relevant Qualification
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Strong interpersonal skills.
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Confident knowledge of the PC hardware, software and various OS.
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Responsible attitude to assigned tasks and attentiveness.
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Excellent problem-solving skills and ability to diagnose and resolve technical issues.
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Strong communication skills, both written and verbal.
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Experience with IT Asset Management Systems.
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Experience in a self-driven role within a technology-focused organization.
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Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
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Experience with Jira/Confluence.
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Experience selecting, installing and configuring audio systems in meeting rooms.
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What We Offer
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Competitive remuneration package.
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Clear performance-based incentives and career progression opportunities.
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Ongoing training and professional development.
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Supportive and collaborative team environment.
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Opportunity to be part of a growing global organisation focused on sustainability and innovation.
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📌 Ict Support Technician (New South Wales)
🏢 TES-AMM
📍 New South Wales