/n • Guide customers through challenging financial circumstances
/n • Assess financial hardship eligibility
/n • Establish manageable payment plans
/n • Navigate tailored solutions to help customers maintain essential energy services
/n • Provide empathetic, active listening and problem-solving support
Requirements /n
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- Minimum of 12 months experience within retail, hospitality or customer service
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- Exceptional customer service and empathy skills
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- Positive, self-motivated attitude
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- Ability to work a weekly rotating roster of 8:00am–4:00pm, 9:00am–5:00pm and 10:00am–6:00pm
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Core Competencies /n
Demonstrates robust customer service capabilities with a focus on empathy and problem-solving to assist customers in financial hardship. Skilled in establishing payment plans and navigating tailored solutions to maintain essential services.