HS Caterer Pty Ltd is seeking a motivated and experienced Food Retail Service Manager to support our Operations Manager leading the day to day operations within the John Hunter Hospital retail precinct and the Royal Newcastle Centre.
This is an exciting chance to step into a fast-paced environment where your leadership, organisation, and customer service skills will make a real impact.
About the Role
As Service Manager, you will play a key role in supporting the daily operations of our busy café outlets. Working closely with the management team, you will help drive performance, lead staff, and ensure exceptional customer experiences.
Key Responsibilities
- Support the coordination of day-to-day retail food operations to ensure smooth and efficient service
- Lead, motivate, and develop a team of retail food service staff
- Monitor inventory levels and recommend purchasing to maintain stock availability
- Handle customer enquiries and resolve issues professionally and efficiently
- Ensure compliance with food safety, hygiene, and HS Caterer policies and procedures
- Work collaboratively with Operations Management and the Executive team to drive continuous improvement
About You
- Minimum 2 years’ experience in a retail food or café management role
- Strong leadership, communication, and interpersonal skills
- Customer-focused with excellent problem-solving abilities
- Solid understanding of food safety and HACCP practices
- Ability to thrive in a fast-paced, high-volume environment
- Passion for hospitality and delivering outstanding service
What We Offer
At HS Caterer, we value our people and are committed to creating a supportive and rewarding workplace. You’ll benefit from:
- Competitive salary package
- Ongoing training and professional development
- Opportunities for career progression
- A dynamic and supportive team environment
About Us
With over 40 years of industry experience, HS Caterer Pty Ltd is a trusted provider of retail food and catering solutions across the hospitality and healthcare sectors. We pride ourselves on innovation, quality, and delivering exceptional service within hospital and café environments.
Apply Now
If you're ready to take the next step in your hospitality career and join a growing, dynamic team — we’d love to hear from you.
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