Our Client
Our client is an established organisation operating within the transport and logistics sector, providing services to customers across a busy and operationally focused environment.

Description
Reporting to the Customer Service Supervisor, you will provide a combination of customer service, administration, freight coordination and data processing support.

Acting as an important point of contact for customers, you will manage enquiries via telephone and email while working closely with internal operational teams to resolve freight queries, coordinate bookings and ensure documentation and system information are processed accurately.

The position requires someone who can comfortably move between customer-facing communication and detailed administration while managing multiple priorities within a busy logistics environment.

Opportunity

- Kewdale-based opportunity within an established transport and logistics organisation
- Broad position combining customer service, administration and freight coordination
- Work closely with operational and administrative teams across the business
- Varied and fast-paced environment with responsibility for end-to-end customer enquiries
- Develop further knowledge across transport, freight and logistics operations
- Join a collaborative team with a strong focus on customer service and operational efficiency

Duties will include, but are not limited to:

- Managing customer enquiries via telephone and email, including freight status, delivery ETAs, requests and complaints
- Coordinating customer pickup bookings and working with operational teams to resolve missing or delayed freight enquiries
- Processing and reconciling consignment information,



customer records and additional transport charges within internal systems
- Managing transport documentation, including load sheets, Proofs of Delivery, pallet dockets, damage reports and customer claims
- Setting up customers within the online portal, providing system guidance and maintaining accurate customer information
- Providing broader administrative support while maintaining awareness of transport compliance, safety and operational requirements

Profile:

- Minimum two years' experience within customer service, administration, transport, logistics or a related operational environment
- Previous transport, freight or logistics experience will be highly regarded
- Robust customer service and communication skills with the ability to confidently manage enquiries through to resolution
- High attention to detail with strong administration, data entry and general computer literacy
- Intermediate to advanced Microsoft Office skills and confidence learning operational systems
- Proactive, solutions-focused and capable of managing competing priorities while working both autonomously and collaboratively

This opportunity would be particularly well suited to an experienced Customer Service Officer, Logistics Administrator, Transport Administrator, Customer Service Administrator, Freight Administrator or Operations Administrator who enjoys combining customer interaction with hands-on operational administration.

If you're an experienced customer service or administration professional looking to join a fast-paced transport and logistics environment, we'd love to hear from you.

You can apply by clicking "Apply Now" or, for a confidential discussion and further information, feel free to contact:

Elliot Nelson – Consultant
••••@fourquarters.com.au

📌 Administration & Customer Service Officer (Kewdale)
🏢 FourQuarters Recruitment
📍 Kewdale