Greet and assist patients in a warm and professional manner
Manage appointment scheduling and recalls using practice management software
Answer phone calls and respond to patient enquiries efficiently
Process payments, issue receipts, and manage accounts
Handle patient records with confidentiality and accuracy
Coordinate with dentists and clinical staff to maintain an efficient workflow
Manage emails, correspondence, and general administrative tasks
Maintain a clean, organised, and welcoming reception area
Key Responsibilities
- Greet and assist patients in a warm and professional manner
- Manage appointment scheduling and recalls using practice management software
- Answer phone calls and respond to patient enquiries efficiently
- Process payments, issue receipts, and manage accounts
- Handle patient records with confidentiality and accuracy
- Coordinate with dentists and clinical staff to maintain an efficient workflow
- Manage emails, correspondence, and general administrative tasks
- Maintain a clean,
organised, and welcoming reception area
Skills & Experience
- Previous experience in a dental or medical reception role (preferred)
- Strong communication and interpersonal skills
- Excellent organisational and time-management abilities
- Ability to multitask in a fast-paced environment
- High attention to detail and accuracy
- Experience with dental software is an advantage
- Professional presentation and a patient-focused attitude
Personal Attributes
- Friendly, approachable, and compassionate
- Reliable and punctual
- Team-oriented with a positive attitude
- Ability to remain calm under pressure
What We Offer
- Supportive and friendly team environment
- Ongoing training and development opportunities
- Contemporary and well-equipped practice
- Opportunity to grow within the role