Muscle Mat is one of Australia's fastest growing e-commerce stores and the go to brand for all things comfort. We are looking for an E-commerce Customer Service Assistant to join our team in Bulimba, Brisbane.
Key responsibilities
Respond to customer enquiries by email, live chat, phone, and social media in a professional and timely manner
Update and maintain customer records in our CRM (Gorgias)
Process orders, returns and exchanges in Shopify
Resolve customer complaints and concerns with a customer first approach
Work with the team to meet customer service targets and improve processes
Help with other duties as needed, including occasional support for the social media team
What we are looking for
Experience with Gorgias or a similar CRM is highly regarded
Experience and confidence with online (email and live chat) and phone customer service is preferred
Shopify experience is preferred
A friendly, skilled phone manner
If you do not yet have direct online customer service experience but consider yourself exceptionally capable, proactive and quick to learn, we encourage you to apply
If you have social media experience or other transferable skills, please highlight this in your application
A supportive, dedicated team where your contributions make a real difference
Hybrid working: four days a week in our Bulimba office and one day working from home, with adaptable start and finish times
Travel opportunities for the right person
Check out our Instagram for a look at our culture and brand voice: @muscle_mat
Customer Service/ Business Support - Full Time - IMMEDIATE START!
#J-18808-Ljbffr
📌 E-commerce Customer Support Agent (Hybrid) (Brisbane City)
🏢 Muscle Mat
📍 Brisbane City
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