To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.
Key responsibilities
Open and close clinic as per set procedure
Greet patients and other callers at the practice in a courteous and effective manner
Answer the telephone promptly and courteously
Make appointments for patients following set procedures
Issue patients invoices/receipts and bulk bill as required
Enter and update patient registrations and patient notes in computer
Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
Deal with emergencies when necessary, following set procedures
About you
Basic knowledge of MS Word and Excel
Experience in customer service
Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs
Excellent interpersonal and communication skills
Be always well-presented, friendly, courteous and obliging
Undertake all duties in a diligent manner, with honesty and integrity
Maintain absolute confidentiality regarding patient and practice information
Have a vigilant attitude to accuracy, being prepared to double check as necessary
Work cooperatively and independently
Demonstrate ability to prioritise and organise, with attention to detail
#J-18808-Ljbffr
📌 Part Time Medical Receptionist - General Practice (Melbourne)
🏢 Livingstone Street Clinic
📍 Melbourne
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