Casual, estimated 15-20 hours a week
Tuesday - Friday
You’ll be right in the middle of day-to-day operations, helping make sure participants receive the experience they deserve and the team has the information and support they need to do their jobs well. This isn't a role where you'll just sit behind a desk ticking boxes.
Key responsibilities
Answering phone calls and emails and being a friendly, skilled first point of contact
Managing participant profiles, records and documentation
Booking Participant Transport
Coordinating day-to-day operational tasks, including rosters and enquiries
Following things up — because "I'll get back to you" actually means getting back to them
Checking that processes are being followed and identifying where they aren't
Assisting with internal audits and quality checks
Noticing gaps, problems or things that could work better — and telling us about them
Providing honest feedback to management
Helping continually improve the way we operate
About you
Takes ownership and doesn't need someone standing over you telling you what needs doing
Loves a system and likes knowing where things are, keeping information accurate and creating order when things get busy
Has an eye for detail and notices the little things
Isn't afraid to speak up and will bring problems to the table to help find a better way
Cares about the person behind the paperwork and understands how work ultimately affects a real person's experience
Can handle a fast-growing business and roll up your sleeves to figure things out
About us
Growing Daily exists because we believe people accessing disability services deserve better. More choice. More flexibility. More respect. And a service that actually listens to what matters to them.
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📌 Operations Assistant (City of Gold Coast)
🏢 Growing Daily Disability Services
📍 City of Gold Coast
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