Customer Care Leader — Elevate Service in Banking (Melbourne)

Customer Care Leader — Elevate Service in Banking (Melbourne)

21 Sep
|
La Trobe Financial Services Pty
|
Melbourne

21 Sep

La Trobe Financial Services Pty

Melbourne

La Trobe Financial in Australia seeks a Customer Care Manager to lead and develop the Customer Care function, overseeing a team handling inbound inquiries and service requests. You will ensure high standards of customer service, performance metrics, and employee engagement while fostering accountability and continuous improvement.

You will own service delivery outcomes, workforce planning, and quality standards, guiding a high-performing contact centre that supports service excellence.

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📌 Customer Care Leader — Elevate Service in Banking (Melbourne)
🏢 La Trobe Financial Services Pty
📍 Melbourne

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