Doncaster | Permanent Full Time | $56-$60 per hour

An excellent permanent opportunity is available for an experienced aged care professional to join a well-established provider in a key Quality & Education role based in Doncaster.

Working across residential aged care and community services, this position will play an important role in strengthening quality systems, supporting accreditation readiness and embedding a culture of continuous improvement across the organisation.

Reporting to the Executive Director - Quality, Risk & Clinical Governance, you will work closely with operational and clinical leaders, supporting teams to translate quality, compliance and clinical governance requirements into everyday practice.

Quality & Education Officer - Aged Care

The role

As Quality & Education Officer, you will be responsible for:

- Supporting ongoing compliance with the Aged Care Quality Standards and relevant regulatory requirements
- Coordinating accreditation preparation, internal self‑assessments and audit readiness
- Developing and maintaining annual audit schedules across clinical and operational areas
- Conducting audits and analysing quality data to identify trends, risks and improvement opportunities
- Monitoring incidents, complaints, SIRS, restrictive practices and safeguarding matters
- Supporting investigations, root cause analysis and corrective actions
- Monitoring Continuous Quality Improvement plans and following up identified actions
- Providing quality and risk reporting, analysis and recommendations to management
- Reviewing and maintaining clinical, quality and compliance policies and procedures
- Supporting effective document control and governance processes
- Developing and facilitating staff education relating to quality, compliance, clinical governance, policy changes and identified learning needs
- Working collaboratively with residential and community teams to build capability and promote a robust culture of quality and continuous improvement





About you

To be successful, you will bring:

- Relevant tertiary qualifications in Nursing, Health Administration, Quality Management or a related discipline
- Current AHPRA registration as a Registered Nurse
- Previous experience in a quality, compliance or clinical leadership position within aged care
- Strong practical knowledge of the Aged Care Quality Standards and regulatory environment
- Experience with clinical auditing, accreditation preparation and continuous improvement
- Experience maintaining clinical policies, procedures and document control
- Strong analytical skills with the ability to interpret quality, incident and audit data
- Excellent written communication and report‑writing skills
- The confidence to educate, coach and positively influence staff and managers across multidisciplinary teams
- Strong organisational skills and attention to detail

A Graduate Certificate in Quality Auditing will be highly regarded, along with a Certificate IV in Training and Assessment or progress towards this qualification.

What's on offer?

- Permanent full-time position
- Attractive hourly rate of $56-$60 per hour, dependent on experience
- Doncaster location
- Senior quality role with exposure across both residential and community aged care
- Opportunity to combine quality, clinical governance and staff education
- Work closely with senior leadership and have genuine input into continuous improvement
- Join an organisation committed to delivering high‑quality, person‑centred aged care

This would particularly suit an experienced aged care RN who enjoys quality and governance but also loves working with people - someone who can engage staff, provide practical education and help teams understand not just what good quality looks like, but how to achieve it in day‑to‑day practice.

If you have strong aged care quality experience and are looking for a permanent opportunity where you can make a genuine organisation‑wide impact, we would love to hear from you.

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📌 Quality & Education Officer - Aged Care (Melbourne)
🏢 Mcarthur
📍 Melbourne