Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

We currently have a permanent, full time, opportunity for a Supporter Experience and Retention Officer that will be based in our Blackburn, Melbourne office and will report to the Team Leader Supporter Experience and Retention. The successful candidate will support the delivery of the Donor Stewardship program and Donor Journeys across multiple fundraising channels. This is a wonderful opportunity to support the national fundraising strategy, provide clear and integrated communications to our donors and improve the overall productivity of the Donor Services team.

Key Responsibilities

- Provide high level service and support to donors by actioning donor queries (receipts and general queries/compliments/complaints)
- Answer incoming calls and make outbound calls to donors without Relationship Managers (RM) through our Genesys Platform
- Help design and coordinate donor recognition activities including post-campaign recognition
- Support the Supporter Experience Acquisition and Growth team in delivery of their Campaign revenue, acquisition and retentions targets
- Provide a collaborative and integrated donor liaison supporting the growth of donor segments from Individual Giving, Regular Giving and Transformational Gifts
- Updating core donor communication requests and database administration of Core Donors

About You

- 1-2 years experience in a customer centric workplace/relevant role




- Experience in communicating (phone/email/letter) with a wide range of donors/customer who may have queries, complaints and/or donations

Why Work for Us

- Work/life balance including option to work a 9 day fortnight!
- Eligible employees can access NFP salary packaging
- Opportunity for training and career development
- Employee Assistance Program
- Discounted health and fitness programs
- Up to 8 weeks leave per year through our purchase leave scheme
- Up to 5 days paid leave per year to support a TSA program or activity
- Free, onsite parking

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference.



From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

- Caring for people
- Creating faith pathways
- Building healthy communities
- Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

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📌 Supporter Experience and Retention Officer (Melbourne)
🏢 The Salvation Army
📍 Melbourne