Join a respected, award-winning home builder with a strong reputation for quality and customer care. They are seeking an experienced Service and WarrantySupervisor to support the assessment and resolution of residential warranty matters.

This role combines digital assessment with on-site inspections, working through warranty requests to diagnose issues, determine the appropriate course of action, and coordinate rectification where required. You’ll work closely with homeowners, trades, suppliers, and internal construction teams to ensure matters are assessed accurately and progressed efficiently.

Position Scope

- Review and assess warranty requests through internal systems and portals, determining appropriate next steps
- Complete desktop assessments using available documentation, photos, job history, and supporting information
- Conduct on-site inspections where required to diagnose issues and determine rectification requirements
- Scope works clearly, including costings where required, and obtain relevant approvals before works proceed
- Schedule and coordinate trades and suppliers to complete approved rectification works
- Keep homeowners updated through clear and skilled communication
- Maintain accurate records, photos, assessment findings, and job notes within internal systems

Join a respected, award-winning home builder with a strong reputation for quality and customer care. They are seeking an experienced Service and WarrantySupervisor to support the assessment and resolution of residential warranty matters.





This role combines digital assessment with on-site inspections, working through warranty requests to diagnose issues, determine the appropriate course of action, and coordinate rectification where required. You’ll work closely with homeowners, trades, suppliers, and internal construction teams to ensure matters are assessed accurately and progressed efficiently.

About You

- Experience in residential warranty, maintenance, defects, building inspections, insurance assessing, or a related field
- Strong understanding of residential construction methods, building standards, and finish quality
- Comfortable assessing issues from documentation and digital systems before determining whether further investigation is required
- Sound judgement with the ability to diagnose issues and recommend practical next steps
- Calm and professional when dealing with homeowners, including sensitive or complex matters
- Highly organised and capable of managing multiple active matters and priorities
- Comfortable working predominantly from Head Office while attending sites when required

If you’re an experienced construction, warranty, or insurance professional with strong assessment skills and a practical understanding of residential building, we’d love to hear from you.

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📌 Service and Warranty Supervisor (Melbourne)
🏢 Anteo Recruitment Group
📍 Melbourne