This is a diverse role combining trade and customer support, reservations and ticketing, inside sales, groups and MICE, fare analysis and commercial sales support. You'll work closely with the Sales & Operations Manager and wider commercial team, helping deliver outstanding service to our trade partners and customers while supporting initiatives focused on revenue growth.
Key responsibilities
Providing reservations, ticketing and inside sales support to the trade, customers and commercial sales team.
Quoting, ticketing and managing Group and MICE business.
Supporting the sales team with reporting, presentations, events and point-of-sale materials.
Assisting with newsletters and other sales and marketing content.
Maintaining and updating CRM systems, airline databases and portals.
Conducting fare benchmarking and pricing analysis to assess competitiveness in the market.
Monitoring fare validity and working with the sales team to take appropriate action.
Supporting commercial activities including account development, performance analysis,
strategic planning and initiative implementation.
Working collaboratively across the wider commercial team to help drive revenue growth and business outcomes.
About you
2+ years' experience working within an airline or travel agency.
Solid CRS/GDS reservations and ticketing experience, with knowledge of at least one GDS.
A solid understanding of airfare pricing, fare construction, groups, airline policies and procedures.
Strong knowledge of the Australian and Recent Zealand travel industry.
A genuine commitment to customer service and an exceptional telephone manner.
Solid Microsoft Office and general computer skills.
Excellent attention to detail and the ability to work accurately and efficiently under pressure.
Excellent written and verbal communication skills in English.
A self-motivated, positive and proactive approach.
The ability to collaborate effectively and contribute to a broader commercial team.
📌 Trade & Customer Support Officer Sydney
🏢 Aviation GSA Services
📍 Sydney
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