Customer Service & Sales Coordinator - Premium Wholesale Food
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Location: Coburg North, VIC
n Hours: Full-time, on-site (Mon-Thu 8:30AM - 5PM, Fri 8:00 AM - 2:30 PM approx. hours)
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Love food? Love admin? Love sales?
n City Larder is redefining wholesale with restaurant-quality service in a wholesale setting. We specialise in chef-made charcuterie, cooked proteins for foodservice and stocks, alongside a boutique portfolio of some of Australia and Europe's finest food producers.
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We're looking for an Customer Service & Sales Coordinatorto deliver premium service, grow customer relationships, and help drive sales. This is a role for someone who thinks like an owner, thrives in a fast-paced environment, and takes pride in turning opportunity into growth.
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What You'll Do
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Be the first point of contact for our wholesale customers - providing impeccable service and converting enquiries into sales.
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Manage wholesale orders from local Victorian customers and interstate distributors.
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Coordinate logistics and organise daily order dispatches.
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Proactively upsell and cross-sell across both City Larder and boutique European and Australian lines.
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Strengthen relationships with premium clients.
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Liaise with all departments of the business to help manage inventory and order flow.
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Utilise our existing systems (Cin7, Xero, Hubspot, etc.) in order to complete the daily checklist.
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What We're Looking For
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Excellent communication and problem-solving skills.
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Strong organisation skills, excellent attention to detail, and premium service standards are essential.
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Ability to juggle multiple priorities in a fast-paced environment.
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Proven sales and customer service experience.
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An entrepreneurial mindset - someone who takes ownership and spots opportunities.
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Experience in wholesale food or logistics (preferred but not essential).
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A warm, friendly, conscientious team-focused professional who is enthusiastic to help build the office team.
📌 Customer Service & Sales Coordinator - Premium Wholesale Food (Victoria)
🏢 City Larder
📍 Victoria
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