Job Description

Operations & Resident Services Coordinator

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Geelong Region | 12-Month Maternity Leave Contract

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About the Opportunity

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Our client is a well-established not-for-profit organisation providing affordable housing and support services to older members of the community across the Geelong region.

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This is a diverse role combining resident services, administration, operational coordination and compliance support. Working within a small and collaborative team, you'll take ownership of key processes including occupancy management, resident administration, annual rent reviews, maintenance coordination, record management and compliance activities.

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Key Responsibilities

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- Manage applicant waiting lists and resident records.
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- Coordinate vacancies, resident departures and new occupancies.
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- Prepare agreements, correspondence and related documentation.
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- Coordinate and track maintenance requests and follow-up actions.
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- Support annual rent review processes and associated calculations.
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- Maintain accurate records, registers and business information.
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- Assist with legislative, compliance and governance requirements.
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- Develop and update policies, procedures, templates and operational documentation.
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- Support operational projects and process improvement initiatives.
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- Ensure information, records and documentation remain accurate, confidential and up to date.
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About You

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You are an organised and self-motivated administrator who takes pride in accuracy, professionalism and delivering work to a high standard.

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You will bring:

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- Strong administration,



operations coordination or business support experience.
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- Advanced Microsoft Office skills, particularly Excel.
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- Excellent attention to detail and accuracy.
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- Experience handling confidential and sensitive information with discretion.
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- Strong written communication and documentation skills.
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- Confidence working with data, calculations and reporting.
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- The ability to interpret and apply policies, procedures and legislative requirements.
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- Strong organisational, problem-solving and time management skills.
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- A proactive approach and the ability to work independently.
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Experience within housing, property, community services, aged care, retirement living or the not-for-profit sector will be highly regarded but is not essential.

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What's on Offer?

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- Flexible working arrangements.
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- Supportive and collaborative team environment.
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- Meaningful work within a purpose-driven organisation.
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- Salary packaging advantages.
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- Variety, autonomy and the opportunity to make a genuine contribution.
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Additional Information

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- 12-month maternity leave contract.
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- Flexible arrangement of 30 hours, 6-10 days per fortnight.
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- Geelong region location with some flexibility to work remotely.
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- Occasional travel between sites may be required.
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We are committed to supporting National Reconciliation efforts through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples.

📌 Operations & Resident Services Officer (North Geelong)
🏢 FindStaff
📍 North Geelong