Join the team at Mulgrave Country Club, 2026 Community Club of the year!
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We are seeking an experienced, proactive, and enthusiastic Gaming Supervisor/Duty Manager to play a key role in leading our operations and ensuring an outstanding customer experience.
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Duties include
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- Supervision and co-ordination of all gaming staff, including ongoing training and mentoring
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- Ensuring high customer service standards at all times
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- Ensure all cash room accounting/recording procedures are adhered to at all times
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- Ensure all cash room accounting/recording procedures are adhered to at all times, as well as all compliance standards
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- Motivate and achieve high standards with your team
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- Be hands on, hardworking and enthusiastic
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To be successful in this role you will
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- Must be flexible and available to work a day, night, weekend and public holiday shifts as required, on a rotating roster
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- Demonstrate strong leadership skills, with the ability to effectively coach, mentor,
and develop team members through ongoing guidance, training, and support
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- Passionate about delivering exceptional and memorable customer service.
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- Excellent communication and interpersonal skills
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- At least 1 year of relevant experience as a Gaming Supervisor/Duty Manager, or similar role
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- Current Gaming Industry Employee licence
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- Current Responsible Service of Gaming licence (Modules 1 and 2 minimum)
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- Current Responsible Service of Alcohol licence
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- Current DoFoodSafely - VIC certification
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- Experience in Ebet/Vault preferrable but not essential as training will be provided
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What we offer
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Mulgrave Country Club is a vibrant, well-established, community-focused Club, offering a rewarding place to work. We offer genuine career development opportunities, and employee perks that reflect our STAR values.
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Join a team that values its team members and strives for excellence in everything we do.
📌 Full-time Gaming Supervisor/Duty Manager (Yallourn)
🏢 Mulgrave Country Club
📍 Yallourn
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