Job Description

We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join our friendly Gastroenterology practice in Doncaster East.

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Supporting four Gastroenterologists, you will play a pivotal role leading our team in delivering an exceptional experience for our patients and overseeing the smooth operation of a busy and highly regarded medical practice.

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This is an excellent opportunity for a Practice Manager who enjoys taking ownership, wants to contribute to and lead a small successful team, as well as have a real influence over the day to day operations of a specialist practice. You will work closely with the Directors in a hands on role and we will require you to be on site permanently.

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Your main responsibilities include:

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- Overseeing the day to day operations of the practice and ensuring the smooth running and efficiency of our practice
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- Patient facing secretarial duties for a portion of the week (1 day minimum) and additional when needed to cover leave
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- Organise / coordinate theatre lists for the Gastroenterologists
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- Medical billing – including billings from consulting & procedures
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- Secretarial staff management (rostering, leave, training, oversight)
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The ideal candidate must have:

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- Mandatory minimum of 3 years experience as a Specialist Practice Manager- Previous experience in a Gastroenterology clinic will be looked upon favourably
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- Proven leadership skills with the ability to motivate and train a team
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- Excellentcomputer skills
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- Ability to multitask is important
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- Attend to phones, oversee the running of the clinic day to day, deal with patients face to face, book theatre lists, electronic correspondence
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- Have outstanding communication skills, compassion, patient, discrete, good problem-solving strategies
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- Good collaborative skills and communication to work with administrative colleagues, doctors and tenants
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- Must be able to perform well under pressure of a busy multi-specialists practice
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- Willing to adapt/receive constructive feedback
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- Experience in booking patient medical appointments and organise theatre lists at various hospitals for multiple Gastroenterologists
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- Attention to detail is a necessity
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- High organisation skills
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Job Responsibilities:

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- All aspects of medical secretary role/reception once per week and to cover leave of secretaries
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- Billing patients, booking appointments, answering phones, sending letters
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- Coordinate multiple doctors operating lists
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- Oversee the day to day operations of the clinic
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- Lead by example and develop our team - recruiting, training, performance reviews
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- Managing practice systems as well as implementing new systems to ensure our clinic is compliant and running efficiently
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- Reconciling bank account, accounts payable
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- Oversee compliance, governance and risk, including policies, privacy, quality improvement and date security
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- Ensure confidentiality of sensitive information
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- Contribute to the morale of the team and foster a friendly and calm environment
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- Ensure general cleanliness of practice by daily basic cleaning and organisation of professional cleaners
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- Facilities management
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- Compliance to occupational health and safety
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- Ensure clinic is well stocked with perishable goods and limited sales items
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- Gains customer feedback about the practice
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- Addresses patient complaints in a compassionate and timely fashion
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- First line troubleshooting I.T issues (IT consultant available for complex issues)
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- Attend, run and actively participate in all practice meetings
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- Have an understanding of procedural billings including known Gaps, no Gaps and AMA fees, health fund insurances, DVA.
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- Have an understanding of medicare billing
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The offer:

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Salary: $45- $55 per hour (depending on experience)
n This is a permanent position.
n Hours: Minimum 30 hours per week (adaptable up to 36 hours per week)Onsite parking is available.
n A friendly, supportive, close knit team

📌 Specialist Practice Manager (Gastroenterology) (Victoria)
🏢 seek.com.au
📍 Victoria