Job Description

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The next step in your career starts here...

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- Building trusted, long-term customer relationships.
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- Understanding how customers operate and what they need to succeed.
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- Coordinating with internal teams to deliver on customer commitments.
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- Maintaining accurate CRM records and disciplined follow-up.
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- Improving customer outcomes, retaining accounts and identifying sustainable growth opportunities.
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Based out of our Ballina branch, with regular travel across the region, you'll be reporting directly to the Regional Sales Manager.

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Each day will include managing and developing relationships with a portfolio of small, medium, and large construction and civil customers, ensuring positive outcomes for clients while supporting Coates' growth.

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In this role you will:

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- Manage a portfolio of customers across the full account relationship, including onboarding, day-to-day service, retention, account development and growth.
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- Become the primary commercial contact for your customers and build trusted, long-term relationships with key stakeholders.
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- Map and engage stakeholders across customer organisations to understand their operations, priorities and future requirements.
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- Develop and maintain account plans that identify customer needs, risks, opportunities and agreed actions.
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- Maintain accurate and up-to-date CRM records, including customer contacts, account plans, activities, opportunities, quotes, forecasts and next steps.
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- Use CRM and customer data to plan activity, monitor performance, identify opportunities and ensure follow-up commitments are completed.
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- Work closely with branch, operations, logistics,



service and other internal teams to coordinate customer requirements, resolve issues and deliver on commitments.
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- Act as the customer advocate within Coates while ensuring solutions are practical, commercially sound and operationally achievable.
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- Proactively manage customer issues, coordinate internal resolution and communicate clearly with customers through to completion.
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- Increase customer awareness and understanding of Coates' equipment, services and solutions.
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- Negotiate outcomes that deliver value for customers and support sustainable, profitable growth for Coates.
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What you'll get in return

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We provide our team with a wide range of perks and benefits, including:

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- Development and career progression pathways
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- Flexible working options available—let's discuss what works best for you
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- Access to our employee discounts, benefits and wellbeing program
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- Purchased additional leave program
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- Novated leasing and salary sacrifice
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- 12 weeks Paid Parental Leave in addition to government parental leave scheme
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- Volunteering opportunities through the Coates Foundation
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What you'll bring to the role

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- Experience managing B2B customer relationships, accounts or service portfolios, ideally in construction, civil, manufacturing, government or a related industry.
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- Experience in account management, customer success, service coordination, B2B sales or a similar commercial role.
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- Confidence using CRM systems and a disciplined approach to maintaining accurate customer and opportunity data.
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- Solid organisation, follow-up and accountability, with the ability to manage multiple customers and priorities.
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- The ability to build relationships with stakeholders and coordinate effectively across internal teams.
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- Proven negotiation, influencing and issue-resolution skills.
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- The ability to interpret and analyse data to formulate practical account strategies and actions.
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- A self-starter mindset and the commercial focus to balance customer needs with operational capacity and business objectives.
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- A genuine commitment to delivering reliable service and positive customer outcomes.
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Looking for more reasons to join Coates?

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At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

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We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

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But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

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Visit careers.coates.com to learn more about our values and opportunities.

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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

📌 Account Manager (East Ballina)
🏢 Coates Hire Operations Pty
📍 East Ballina