Job Description
Seeking an experienced, service-oriented Butler/Staff Coordinator to manage daily operations at an Official Residence (CMR). This role blends the polished standards of professional butler service with administrative, procurement, and staff-coordination duties. The incumbent serves as the primary point of contact for the Principal Officer and spouse on all household and residence matters; the Principal Officer and spouse retain direct supervisory authority over private residence staff.
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The position involves regular interaction with senior and foreign government officials, diplomats, and distinguished guests. Successful candidates must demonstrate exceptional discretion, professionalism, and sound judgment in a politically sensitive, high-visibility environment.
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Total Compensation Package: $91,275 (includes 12% superannuation)
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Key Responsibilities
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- Deliver the highest standard of personalized service to the Principal Officer, spouse, family, and guests, including formal event service, pantry service, and valet duties
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- Maintain representational spaces, table settings, and household inventories to exacting standards
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- Coordinate with Protocol on event planning, menus, budgets, and seating arrangements
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- Manage household procurement, vendor accounts, and representation vouchers per guidelines
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- Coordinate private residence household staff, including duty rosters, leave coordination, and staff development
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- Conduct residence maintenance inspections and safety checks, submitting work orders as needed
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Qualifications
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- Cert IV in Hospitality or equivalent
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- Minimum five years' experience as a butler, house manager, or in hospitality/hotel/restaurant management, ideally serving diplomats, government officials, or high-profile individuals
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- Demonstrated experience in rostering, food and beverage service, procurement, and account management
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- At least six months of supervisory or team-lead experience
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- Positive working knowledge of English
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Working Conditions
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This role requires flexibility to work irregular hours, including early mornings, evenings, weekends, and occasional holidays in support of official residence functions.
📌 Butler/Staff Coordinator, Official Residence (Canberra)
🏢 ORE
📍 Canberra