Job Description

Operations Manager (Lift & Elevator Industry)

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Direct Lifts Australia specialises in supply and install of modern, eye-catching lifts and elevators throughout the east coast of Australia. Working closely with architects, builders and property owners we collaborate and design lifts to suit our clients' requirements and decor. With a strong reputation for quality, compliance, and service excellence, we are seeking an experienced Operations Manager to lead our Installation division, based at our Kingsgrove office in Sydney.

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Position Summary

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As Operations Manager, you will take full accountability for the performance of the installation and service operations, ensuring projects are delivered safely, efficiently, on time, and on budget.

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Key Responsibilities

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Reporting directly to the Managing Director, you will be responsible for driving performance, profitability, and team engagement across the division, and hold experience in the Lift industry. Additional responsibilities include:

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- Lead and manage day-to-day operations across lift installation and service teams.
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- Oversee budgeting, forecasting, and financial performance to meet agreed KPIs and profit targets.
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- Manage timely delivery of installation projects and payments.
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- Drive operational efficiencies and implement cost control strategies.
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- Manage workforce planning, scheduling, and resource allocation.
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- Supervise and support technicians, operations coordinators, service coordinators, administration staff, and sales personnel.
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- Maintain high standards of safety, compliance, and customer satisfaction.
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- Strengthen relationships with builders, developers, and residential clients.
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- Foster a culture of accountability, teamwork, and continuous improvement.
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About You

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You are a confident and capable operational leader with a strong understanding of construction or lift installation environments. You combine technical knowledge with commercial awareness and people leadership skills.

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Skills & Experience

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- Previous experience in lift industry, construction, or related technical industry (highly desirable)
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- Proven leadership experience managing operational teams.
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- Strong financial acumen with demonstrated experience managing budgets and improving profitability.
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- Experience using operational/service management systems (AroFlo highly desirable).
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- Experience with Microsoft Business Central (advantageous).
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- Demonstrated ability to lead diverse teams across B2B and B2C client bases.
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- Solid organisational, communication, and problem-solving skills.
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- A proactive, solutions-focused leadership style.
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- High-level competency in Microsoft Office Suite.
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- Company vehicle and tools of trade.
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- Performance-based incentive structure.
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- A genuine opportunity to shape and influence operational strategy.
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- Supportive leadership and collaborative team culture
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- Long-term career growth within a stable and growing Australian business.
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📌 Operations Manager (Lift & Elevator Industry) (New South Wales)
🏢 Direct Lifts
📍 New South Wales