Job Description

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Responsibilities

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· Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.

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· Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies

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· Good to have working knowledge of Strategy Framework for Pega CDH NBAD.

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· Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH

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· Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance

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· Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions

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· Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.

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· Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.

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· Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.

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Expectation:

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· Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance

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· Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred

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· A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.

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· Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements

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· Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.

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· Solid SQL skills and good understanding of relational database structure, ideally using Teradata is a plus

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· Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc

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Duration: 06 Months and possible extension

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Eligibility: Australian/NZ Citizens/PR Holders only

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Email: ​

📌 NBA Designer - Contract - Sydney (New South Wales)
🏢 Hastha Solutions
📍 New South Wales